Heres how. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. This is why I take photos of the item with the eBay paperwork. That photo looks like your shipping label stuck on top of another shipping label. Either way eBay will make sure the buyer gets their money back right or wrong. I was hoping it was a post offcie mix up. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Once payment is confirmed you ship it promptly. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. I manufacture them myself and sell for only one price. Welcome to the Selling board! This topic was automatically closed 180 days after the last reply. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Am I supposed to follow up with Royal Mail or it is now his responsibility? All such complaints from sellers are simply ignored, as profit takes precedence over reason. The thing to remember is that these slip up were t. The buyer could be lying. Create an account to follow your favorite communities and start taking part in conversations. It is better to talk with them first before doing this. I have had my hosting company check everything their end and they say all is correct and working ok. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Powered by Discourse, best viewed with JavaScript enabled. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? I asked my boyfriend to print off the labels and post them while he was at work. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Or you can specify that the addressee must sign for the package or letter. It should not have. Buyer sent me picture of something different in the box. Do I have to go ahead and refund no matter the circumstance? Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Then find one of the facebook groups for sharing scammy ebay users and share his username. Contact postmaster and file mail fraud. Most of them are happy new year banners being returned in Febuary. A collectable which I still have. 09-10-2020 Did you try talking with the buyer? Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. 26-05-2020 Add any photos you have of the wrong package. 09-10-2020 to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Loophole on eBay! When you issue a refund to the buyer They'll be refunded through their original payment method. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. I'll go over how it happened, what I did to fix it, and how you can. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. I don't know what it actually takes for them to get banned. To get a refund from USPS, your eBay buyer can: Submit an e-form. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. I wanted to get some advice before I contacted, but I had planned to, yes. I have multiple people selling my exclusive product for less that I sell it for on Ebay. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. But the fact that she specifically took a photo of the top tells me it was meant for me. So buyer filed a claim for a return with eBay citing wrong item sent. But I would like to reach more buyers. When a buyer wants to return an item and be issued a refund, here is what you do first. They have always just put new shipping labels over the original label on the unopened package. Choose "have us call you", that's the best option these days. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Offer to send the copied forms to an ebay chat rep. Message 1of 30 Do not do that. Put it in a bag took pics opened case and returned back explained. I never sold a necklace on ebay period, and never saw that one in my life. So supervisor said I will close the case in your favor. eBay will not assist with a transaction that occurred beyond its purview. They may even provide photos of the broken item. Item compatibility is buyer s responsibility. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Things like this happen. Is it not possible to take pics of item A and still send B? I recently had the same experience. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. So we repaired and return an annoyed customer but couldnt do anything about it. I dont understand why he thought that she wouldnt notice? So unfair. - edited This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Thank you sooo much for putting your story on here. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. For approved returns, Mercari provides a free shipping label to the Buyer. Hey Im kind of new to mercari and Im really nervous. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips I sold 4 of the same items. It certainly looks a much darker top in the listing. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Keep choosing to the end, then scroll down and your contact options will be at the bottom. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. 26-05-2020 It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Ask if they want you to dispose of it or return it to them. I did all of this. Im concerned this is a scam. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. You can request that the buyer send the item back to you immediately. on I did became a pain with calling everyday and today calling 5 times. The buyer confused me with another seller. Press question mark to learn the rest of the keyboard shortcuts. Answer (1 of 4): Hi. Disputing the chargeback can take a lot of time and hassle on your behalf. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. 26-05-2020 Lol either way I wasnt surprised. We had a top where it was returned with snot. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Check all items upon receipt. They aren't. I have been talking to someone with same story Im trying to buy a car. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. At first, it might seem foolish to pass up a generous offer, but often its a trap. The online auction site launched in 1995, and scammers have used it ever since. A little detective work might find the answer. So, that explains the different labels and (possibly) the Fragile stickers. Was full of marks. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I swear. Ebay found me not at fault and released my funds. Learn how your comment data is processed. The Fragile stickers could have been added at the GSP. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. CHAPTER XIII. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. I know they will get their refund, but should I inquire at all? Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. I think most first-time eBay buyers create their account the same day they place their first order. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Gift card scammers reach out to victims by phone, email, or social media. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. In my experience, the wait times are usually short and they do call within the estimated time. It's tough dealing with customer service when they're all Filipinos who don't understand or care. If you have been scammed, well show you the steps you can take to report it. Its unfair they side with the buyers all the time. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. 26-05-2020 The item could have gotten mixed up during a customs check? Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Because the seller sent a lighter instead of a $600 Gucci wallet. Here are some of the most common ways eBay sellers are scammed. - edited I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) 01:24 PM. Ebay going to shit with scammers abusing the money back guarantee. or the buyer? on The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Copyright 1995-2023 eBay Inc. All Rights Reserved. I did buy the shipping label through ebay. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. 26-05-2020 If they did, I don't know how they'd be able to verify. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Seller deleted listing immediately after purchase? What would you do? Is it possible they received it from another seller? what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Dial 1-800-275-8777 and explain the issue to USPS customer service. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. I'll have to ask her what she sees different because I know it's the same. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Funny thing he could never tell me what he claims he got or send me pictures. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. If the shipped item was sold for under $750, delivery notification is adequate proof. They have no reason to create one earlier. by asking the buyer questions or calling the post office? That necklace couldn't have come from me. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. What if the buyer is not trying to rip you off but simply made a mistake? This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. They needed his phone number but I did not have it. That's why I thought maybe they mislabeled. Create an account to follow your favorite communities and start taking part in conversations. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. The item I sent out was also tagged, this one is not. For more information, please see our 1. You're not supposed to be liable for anything that happens to it after that. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Cookie Notice Plus get a receipt from USPS. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. I cant believe you won this. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. His failure to reply to me or send pictures until after Case was decided on his favor was strange. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. They look the same to me.. on I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Dollars. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. The item's condition was misrepresented. Five! I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. I've taken back an item I never sold lol. I only sell local, mainly to avoid hassle. Visit the nearest USPS location and fill out a request form. to fight them over this and go to the Phillippines is beyond annoying. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. If you have any problems paying for your items, we . That is not the package i sent your cosmetics in. ive had power sellers defraud me for a 50 cent lowes coupon. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Otherwise she wouldn't have bothered. on WARRANTY AND INFORMATION. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. I can send to any other email address OK.We'll move all . As seller, here are a few things you can consider before selling to buyer with little or no feedback. But just the thought of it would scare a lot of scammers into stopping this shit. For more information kindly send . I sell on Ebay myself. I stopped shipping to Canada because of customs problems. Is there any point in doing that? Check out this video to understand how dimensional weight is measured when shipping. Always think like a big retailer. 26-05-2020 I will try to ask the questions? So eBay accepted the return. You can always appeal later. E bay in many cases are making more profit than the sellers. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Fabric: Polydex. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Yes it would be a pain. Before you start your Missing Mail Search, you will want to double check the status of your package. If you play nice, they will just tell you that it's too bad and part of business. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Phone eBay and they said I should have tried harder. @deala0621:There's no point in contacting Canada Post, or USPS. Yup pretty much. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. All sales are final after the buyer rates the seller or 3 days after delivery. There is no way to dispute a transaction once its finalized in this way. There is so much scamming going on Ebay, Sellers dont have a chance. - edited 26-05-2020 As you sent it recorded delivery I am assuming it had some value to it. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. The most common dispute for a scammer is the "not as described" dispute. There's usually another new label then. This is the message:Just wanted to say that the item I received was not this one. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement.